Track Your Order
Want to know where your order is? Tracking your shipment is quick and easy.
Simply click the tracking link in your order confirmation email, or log in to your account and visit My Orders to view the latest status of your delivery.
You can also track your order directly from your account by selecting My Orders.
Returns
We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging.
How to Request a Return
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Log in to your account and go to My Orders.
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Select the order you would like to return.
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Click Request Return.
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Choose the item(s) you wish to return and provide a reason for the return.
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Submit your request, and we will send return instructions to your email.
Don't have an account? No problem. Contact us at info@fjallkoket.com with your order number, and our team will be happy to assist you.
Damaged or Incorrect Item? Submit a Claim
We strive to ensure every order arrives in perfect condition. If your item arrives damaged, defective, or incorrect, we're here to help.
How to Submit a Claim
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Take clear photos of:
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The damaged or incorrect item
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The product packaging
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Any visible shipping damage
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Email info@fjallkoket.com and include:
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Your order number
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A brief description of the issue
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Photos of the item and packaging
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Our support team aims to respond within 1–2 business days and will work quickly to provide a suitable resolution, whether that means a replacement, refund, or another appropriate solution.
Thank you for choosing Fjällköket. We're committed to making sure every outdoor adventure starts with a great experience.